After migrating to Access Evo, some users may find that not all their Unleashed accounts are visible in Access Evo's account switcher at the top of the page. This issue typically occurs because not all accounts have been fully migrated to the unified platform. Until the migration is complete, users may need to use a workaround to access and switch between accounts.
Workaround for switching between Unleashed accounts
If you cannot see all your Unleashed accounts in Access Evo, follow these steps to switch between accounts:
Open your accessible Access Evo workspace.
Click on the 'access' button in the top left, and select Products > Unleashed.
In the Unleashed tab, right-click on 'Dashboard' from the menu.
Select 'Open link in new tab.'
In the newly opened Unleashed-only browser tab, locate your Company Name at the top of the page.
Click the Company Name dropdown and select the other account you wish to access.
This method allows you to access and manage accounts that are not yet visible in the Access Evo account switcher.
Why is this needed?
The account visibility issue arises because Access Evo is undergoing a staged migration process. During this period:
Only accounts that have been migrated will appear in the Access Evo account switcher.
There is no way to force all accounts to appear until the migration is complete.
Once all accounts are fully migrated, the Access Evo account switcher will display all your Unleashed accounts, allowing seamless switching between them.
Frequently asked questions
Why do I need to use a workaround to switch accounts?
Why do I need to use a workaround to switch accounts?
If you need to use a workaround, it likely means that not all your accounts have been migrated to Access Evo. This is a temporary issue that will resolve once the migration is complete.
Can I force all my accounts to appear in Access Evo?
Can I force all my accounts to appear in Access Evo?
No, there is no way to force all accounts to appear until the migration process is complete. You can use the workaround described above to access accounts that are not yet visible.
Will the account switcher work for all accounts in the future?
Will the account switcher work for all accounts in the future?
Yes, once the migration is complete, the account switcher in Access Evo will allow seamless switching between all your Unleashed accounts. By following the steps outlined in this guide, you can effectively manage and switch between your Unleashed accounts during the migration period.