# Unleashed Help Centre

> Advice and support from the Unleashed team

## Help & support

- [Support made simple in Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/11582620-support-made-simple-in-unleashed.md): Find technical help and support with Unleashed.
- [Check whether Unleashed is down](https://help-unleashed.theaccessgroup.com/en/articles/15601752-check-whether-unleashed-is-down.md): Easily review site outages
- [Customer Success Plans explained](https://help-unleashed.theaccessgroup.com/en/articles/15601878-customer-success-plans-explained.md): Understand the level of support available to you for your products.
- [Unleashed University](https://help-unleashed.theaccessgroup.com/en/articles/15602141-unleashed-university.md): Find interactive resources and learn to navigate and use Unleashed.
- [Add colleagues to support interactions](https://help-unleashed.theaccessgroup.com/en/articles/15602070-add-colleagues-to-support-interactions.md): You can add other people from your organisation to your support interaction.
- [Submit a product development idea for Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/15602892-submit-a-product-development-idea-for-unleashed.md):  Have an idea to make things better? We’d love to hear it.
- [Submit a product development idea for Warehouse Management](https://help-unleashed.theaccessgroup.com/en/articles/15603015-submit-a-product-development-idea-for-warehouse-management.md): Have an idea to make things better with Access Evo's Warehouse Management? We’d love to hear it.
- [Unleashed Service Catalogue](https://help-unleashed.theaccessgroup.com/en/articles/14833202-unleashed-service-catalogue.md): An overview of the additional services available to Unleashed customers, including training, consultancy, and integration support.

## Access Evo

- [Access Evo introduction](https://help-unleashed.theaccessgroup.com/en/articles/11581873-access-evo-introduction.md): A guide explaining Access Evo platform features, benefits, and security model.
- [Access Evo: User management](https://help-unleashed.theaccessgroup.com/en/articles/11581877-access-evo-user-management.md): Invite new users, update user roles and manage user logins and 2FA with Access Evo.
- [Two-Factor Authentication with Access Evo](https://help-unleashed.theaccessgroup.com/en/articles/15704837-two-factor-authentication-with-access-evo.md): Enable two-facter authentication for the Access Evo organisation
- [Access Unleashed with Access Evo](https://help-unleashed.theaccessgroup.com/en/articles/15704944-access-unleashed-with-access-evo.md): Open Unleashed from Access Evo and switch between your organisations.
- [Access Evo migration](https://help-unleashed.theaccessgroup.com/en/articles/11581885-access-evo-migration.md): Your complete guide to migrating, setting up, and accessing Unleashed through Access Evo
- [Switch between Unleashed accounts in Access Evo during migration](https://help-unleashed.theaccessgroup.com/en/articles/15164252-switch-between-unleashed-accounts-in-access-evo-during-migration.md): Troubleshooting account access issues that may occur after migrating to Access Evo
- [Access Evo Products and Spaces](https://help-unleashed.theaccessgroup.com/en/articles/11581880-access-evo-products-and-spaces.md): Master Access Evo's Products & Spaces for seamless login and personalized dashboards for better workflows.
- [Access Evo Feed](https://help-unleashed.theaccessgroup.com/en/articles/11581883-access-evo-feed.md): Receive alerts and notifications on your business's performance through Access Evo's Feed.
- [Access Evo Copilot](https://help-unleashed.theaccessgroup.com/en/articles/11581881-access-evo-copilot.md): Learn how to use Access Evo's Copilot feature to generate intelligent insights into your business.
- [Access Evo Mobile](https://help-unleashed.theaccessgroup.com/en/articles/11581884-access-evo-mobile.md)
- [Access Evo for Implementation Partners](https://help-unleashed.theaccessgroup.com/en/articles/14057785-access-evo-for-implementation-partners.md): This article will guide you through all you need to know about setting up your new EVO Partner Account \(EPA\) as an Implementation Partner of Unleashed.
- [Access Evo for Referral Partners](https://help-unleashed.theaccessgroup.com/en/articles/14406637-access-evo-for-referral-partners.md): A guide for all Referral Partners will need to know how to set up an Evo Partner Account for Unleashed and have access to Unleashed clients moving forward.

## Purchases

- [Purchases Module Overview](https://help-unleashed.theaccessgroup.com/en/articles/11581887-purchases-module-overview.md)

## Inventory

- [Inventory Module Overview](https://help-unleashed.theaccessgroup.com/en/articles/11581946-inventory-module-overview.md)

## Production

- [Production Module Overview](https://help-unleashed.theaccessgroup.com/en/articles/11582010-production-module-overview.md)

## Sales

- [Sales module overview](https://help-unleashed.theaccessgroup.com/en/articles/11582048-sales-module-overview.md)
- [Generate sales reports and analyse performance in Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/13272654-generate-sales-reports-and-analyse-performance-in-unleashed.md): Use Unleashed's reporting tools to review sales history, compare performance over time, and understand your revenue data accurately.

## Customers

- [Customers](https://help-unleashed.theaccessgroup.com/en/articles/11582127-customers.md): Create and manage your customers
- [View Customers](https://help-unleashed.theaccessgroup.com/en/articles/11582128-view-customers.md): Create, review, and manage your customers.
- [Customer Change Codes](https://help-unleashed.theaccessgroup.com/en/articles/11582130-customer-change-codes.md): Update the current Customer Code for individual customers or in bulk.
- [Report on default customer pricing and discounts](https://help-unleashed.theaccessgroup.com/en/articles/11582329-report-on-default-customer-pricing-and-discounts.md)

## Suppliers

- [Suppliers](https://help-unleashed.theaccessgroup.com/en/articles/11582147-suppliers.md): Create and manage your suppliers
- [View Suppliers](https://help-unleashed.theaccessgroup.com/en/articles/11582148-view-suppliers.md): Create, review, and manage your suppliers.
- [Supplier Change Codes](https://help-unleashed.theaccessgroup.com/en/articles/11582149-supplier-change-codes.md): Update the current Supplier Code for individual suppliers or in bulk.

## eCommerce Hub

- [The eCommerce Hub](https://help-unleashed.theaccessgroup.com/en/articles/11582152-the-ecommerce-hub.md): An introduction your eCommerce Hub, managing your native Shopify, Amazon, and WooCommerce integrations.
- [Exporting Shopify or Amazon invoices to your accounting provider](https://help-unleashed.theaccessgroup.com/en/articles/11582230-exporting-shopify-or-amazon-invoices-to-your-accounting-provider.md): Learn why your Shopify or Amazon invoices may not be exporting to Xero or QuickBooks and how to manage your eCommerce integration's "Accounting System Invoice" setting.

## Integrations

- [Integrating with Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/11582206-integrating-with-unleashed.md): An overview of the integrations to third-party platforms that are natively available in the eCommerce Hub and Integration Store.
- [Advanced Shipping Module](https://help-unleashed.theaccessgroup.com/en/articles/11582208-advanced-shipping-module.md)
- [CRM Modules](https://help-unleashed.theaccessgroup.com/en/articles/11582209-crm-modules.md): Your complete guide to seamlessly connecting the Sales Growth, Marketing Accelerator and CRM modules for stock-aware customer relationship management.

## Reports

- [Data Exporter](https://help-unleashed.theaccessgroup.com/en/articles/11582207-data-exporter.md): Create custom report templates for Sales and Purchase Orders to export and share with 3PLs.

## Advanced Inventory Manager \(AIM\)

- [Advanced Inventory Manager \(AIM\) Introduction](https://help-unleashed.theaccessgroup.com/en/articles/11582334-advanced-inventory-manager-aim-introduction.md): An introduction to intelligent inventory optimization that maximizes profits while minimizing risk. Ensure you have enough stock to avoid lost sales revenue whilst reducing unnecessary stock cover,...
- [Understanding Modelling vs Forecasting in Advanced Inventory Manager](https://help-unleashed.theaccessgroup.com/en/articles/11582335-understanding-modelling-vs-forecasting-in-advanced-inventory-manager.md)

## Business Intelligence \(BI\)

- [Business Intelligence \(BI\) Introduction](https://help-unleashed.theaccessgroup.com/en/articles/11582425-business-intelligence-bi-introduction.md): An overview of the Business Intelligence module.
- [Business Intelligence Basic Functions Guide](https://help-unleashed.theaccessgroup.com/en/articles/11582437-business-intelligence-basic-functions-guide.md): Learn how to perform simple tasks using BI: Foundation and BI: Vision to help you understand your business better.
- [BI Foundation KPIs with explanations and calculations](https://help-unleashed.theaccessgroup.com/en/articles/11582432-bi-foundation-kpis-with-explanations-and-calculations.md): A guide on where the values shown in Business Intelligence \(BI\) Foundation come from and how they're calculated.
- [BI Foundation](https://help-unleashed.theaccessgroup.com/en/articles/11582429-bi-foundation.md)
- [Business Intelligence \(BI\) FAQs](https://help-unleashed.theaccessgroup.com/en/articles/11581805-business-intelligence-bi-faqs.md)

## B2B Portal

- [B2B Portal Introduction](https://help-unleashed.theaccessgroup.com/en/articles/11582440-b2b-portal-introduction.md): Transform customer ordering with a personalized portal that syncs seamlessly with your inventory system.
- [B2B Portal setup](https://help-unleashed.theaccessgroup.com/en/articles/11582441-b2b-portal-setup.md)

## Access Analytics

- [Access Analytics introduction](https://help-unleashed.theaccessgroup.com/en/articles/15069531-access-analytics-introduction.md): Find out what Access Analytics includes and how to navigate dashboards, filter data, and export results in Unleashed.
- [Copilot querying guide](https://help-unleashed.theaccessgroup.com/en/articles/15070156-copilot-querying-guide.md): Ask natural language questions about your Unleashed data and get instant results, charts, and actionable insights using Access Analytics and Copilot.
- [Sales Analysis dashboard](https://help-unleashed.theaccessgroup.com/en/articles/15069621-sales-analysis-dashboard.md): Understand your revenue, margins, discounting patterns, and fulfilment performance using Access Analytics' Sales Analysis dashboard.
- [Assembly Analysis dashboard](https://help-unleashed.theaccessgroup.com/en/articles/15069859-assembly-analysis-dashboard.md): Track your manufacturing output, wastage rates, and schedule efficiency using Access Analytics' Assembly Analysis dashboard.
- [Purchase Analysis dashboard](https://help-unleashed.theaccessgroup.com/en/articles/15070097-purchase-analysis-dashboard.md): Monitor your procurement spend, supplier lead times, and purchase order fulfilment rates using the Purchase Analysis dashboard.
- [Customising Insights for Access Analytics](https://help-unleashed.theaccessgroup.com/en/articles/15070159-customising-insights-for-access-analytics.md): Adjust any Analytics dashboard component, create new views from scratch, and export the results using the Insights editor.

## Warehouse Management \(WMS\)

- [Warehouse Management app frequently asked questions](https://help-unleashed.theaccessgroup.com/en/articles/15559055-warehouse-management-app-frequently-asked-questions.md): Find answers to common questions about accessing, setting up and using the Warehouse Management app for daily warehouse operations.

## Settings

- [Automate attachments to emails](https://help-unleashed.theaccessgroup.com/en/articles/11582538-automate-attachments-to-emails.md): Save time and ensure consistency in customer communications by automatically attaching documents, like T&Cs, to emails sent from Unleashed.

## Data protection and privacy

- [GDPR and Data Security at Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/11581783-gdpr-and-data-security-at-unleashed.md): Information about Unleashed's GDPR compliance, data security measures, daily backups, and links to privacy policies and support resources.
- [Unleashed and Apache Log4J](https://help-unleashed.theaccessgroup.com/en/articles/11581802-unleashed-and-apache-log4j.md)

## Release Notes

- [What's New: Unleashed](https://help-unleashed.theaccessgroup.com/en/articles/11581787-what-s-new-unleashed.md): A record of the updates and improvements released in 2026 for Unleashed
- [What's New: Warehouse Management](https://help-unleashed.theaccessgroup.com/en/articles/13127775-what-s-new-warehouse-management.md): A record of the updates and improvements released for the Warehouse Management app and Warehouse Management in Access Evo.
- [Change Log - 2025](https://help-unleashed.theaccessgroup.com/en/articles/13333702-change-log-2025.md): Updates and improvements released in 2025
- [Change Log - 2024](https://help-unleashed.theaccessgroup.com/en/articles/11581785-change-log-2024.md): Updates and improvements released in 2024
- [Change Log - 2023](https://help-unleashed.theaccessgroup.com/en/articles/11581789-change-log-2023.md): Updates and improvements released in 2023.
- [Change Log - 2022](https://help-unleashed.theaccessgroup.com/en/articles/11581790-change-log-2022.md)
- [Change Log - 2020](https://help-unleashed.theaccessgroup.com/en/articles/11581792-change-log-2020.md)
- [Change Log - 2021](https://help-unleashed.theaccessgroup.com/en/articles/11581791-change-log-2021.md)
- [Change Log - 2019](https://help-unleashed.theaccessgroup.com/en/articles/11581793-change-log-2019.md)
- [Change Log - 2018](https://help-unleashed.theaccessgroup.com/en/articles/11581794-change-log-2018.md)
- [Change Log - 2017](https://help-unleashed.theaccessgroup.com/en/articles/11581795-change-log-2017.md)
- [Change Log - 2016](https://help-unleashed.theaccessgroup.com/en/articles/11581796-change-log-2016.md)
- [Change Log - 2015](https://help-unleashed.theaccessgroup.com/en/articles/11581797-change-log-2015.md)
- [Change Log - 2014](https://help-unleashed.theaccessgroup.com/en/articles/11581798-change-log-2014.md)
- [Change Log - 2013](https://help-unleashed.theaccessgroup.com/en/articles/11581799-change-log-2013.md)