Welcome to your comprehensive guide for navigating and placing orders through the B2B Store. This guide will walk you through all the features and functions available to help you efficiently manage your business orders.
This guide covers all the essential features available in your B2B Store. For any specific questions about product availability, pricing, or store policies, contact your B2B Store's Administrator.
Getting Started
Accept your B2B Store invitation
Before you can begin ordering through the B2B Store, you'll need to accept an invitation from the B2B Store's Administrator and set up your account:
Find your invitation email: Check your inbox for an email from the B2B Store Administrator. If you don't see it, check your spam or junk folders, as it may have been filtered incorrectly.
Accept the invitation: Click the ACCEPT INVITE button within the email body.
Set up your login: You'll be directed to the B2B Store login page, where you'll need to:
Enter a username.
Create and confirm a password.
Click Submit.
Once logged in, we recommend bookmarking the B2B Store URL for easy access to future orders.
📌 Note: By default, invitations expire after 7 days, but can be configured to expire after up to 30 days.
Navigate the B2B Store
Once you've logged into the B2B Store, you'll find a user-friendly interface designed to help you quickly locate products and manage your orders. The main navigation elements are located at the top of the page, with your username displayed in the upper right corner alongside key features like My Orders and your Favorites heart icon. The store's clean layout ensures you can efficiently browse products, manage your cart, and access your account features without confusion.
Products
Click on the Products header in the top left of the B2B Store to view all products available to you and begin adding them to your cart. Use the Search products field to search the B2B Store by the product's name or description.
You can use the view icons in the filter header to switch between two display formats, where your last selected view will be remembered for your next login:
Grid View (default): Products displayed as tiles with images and key information.
List View: Products shown in a detailed table format.
At the bottom of the Product page, next to the page number navigation, you will also find the 'Page Size' selection box, which determines how many products you want to view per page: 20, 40, 60, 80, or 100.
Click on any product to view detailed information, including but not limited to:
Product specifications and descriptions
Pricing information
Stock availability
Favorites
The Favorites feature helps you quickly locate and reorder frequently purchased products. You can favorite products from several locations by clicking the heart icon:
Grid View: Hover over a product tile to reveal the clickable heart icon.
List View: Click the heart icon in the first column of the product row.
Product page: Click the heart icon next to the product description.
Once selected, the heart icon turns red, indicating the product has been added to your favorites. Click the grey heart icon at the top of the page to view your favorites list. The icon displays a count of your total favorited products. Your favorites will display in the same grid or list format as the main Products page.
Product categories
Refine your search for products and view the store by product categories. Hover over the Products menu in the header and select from the list of all product categories in the B2B Store to view available products assigned to the category.
Orders
Add to cart
To create an Order via the B2B Store, start by adding products to your cart. From either the main product page or individual product view:
In the Quantity field, use the + and - icons or enter your desired order quantity.
Click the Add button.
The cart icon in the banner of the store will update to show that the product has been added.
Click on the cart icon to view the products and quantities currently in your cart. You can edit the added quantities in the cart view or click on the bin icon to remove the product from your cart.
Place Order
When you're ready to order the products in your cart:
Click on the Cart icon.
Select "Proceed to Order"
Select or create a delivery address, and enter a Required Date.
Select "Place Order", and depending on the Store's setup up you can choose to:
Place Order Now: Payment will be managed at a later date.
Place Order & Pay: Enter your card details to pay for your order.
Your order will then be submitted for processing, and you can head to My Orders to monitor its progress.
Your Orders
To track your orders and monitor their progress, click My Orders in the top right corner of the B2B Store and select Order History from the dropdown menu. The "Your Orders" page displays all your previous orders with the following information:
Order Number
Order Date
Required Date
Products
Customer Contact
Total Amount
Order Status
Details
Click the Show dropdown in the Details column to see a complete order breakdown, including:
All products ordered with quantities and prices.
Delivery address information.
Order totals and any applicable taxes or fees.
Save time by reordering from your order history:
Navigate to My Orders > Order History.
Find the order you want to repeat.
Click the Show dropdown to expand order details.
Click Reorder at the bottom of the order details.
Confirm by clicking Reorder in the pop-up window.
Click the cart icon in the header to review the added products.
Select "Proceed to Order".
All products from the original order will be added to your cart, but prices may have been updated since your original order. Always review pricing before completing your reorder.
🤓 Tip: For further guidance on managing orders via the B2B Store, see: