When an Amazon Order fails to import, an error will be logged in the Amazon integration's Connection Log for up to 7 days. After any noted errors have been resolved (see Troubleshooting Amazon integration errors), manually re-attempt importing the order.
To find and import missing orders over a given date range:
From the main menu, go to eCommerce Hub > Amazon > Select your Amazon Store > Manage your Data.
In the Import Mission Orders section, enter the date range to populate missing orders by their order date.
Click "Find", and all missing orders will be listed by their Amazon Order Number.
Click "Import".
To import missing orders by their Amazon Order Number:
From the main menu, go to eCommerce Hub > Amazon > Select your Amazon Store > Manage your Data.
In the "Import Missing Orders" section, enter each missing Amazon order's Order Number in the free text field. Separate multiple orders by commas or a new line.
Click "Import".
🤓 Tip: A maximum of 50 missing Amazon orders can be manually imported at any one time. If more than 50 missing orders need to be re-imported, we recommend waiting 15 minutes between each group of 50 that is imported.