This guide provides preventive measures, troubleshooting steps, and mapping guidelines for SKU-related issues in your Amazon setup.
Avoid SKU Confusion
Synchronisation of orders and stock relies on this 1:1 code match between Unleashed and Amazon. To ensure products sync correctly between Unleashed and Amazon, match Product Codes exactly:
Set the Unleashed Product Code to exactly match the Amazon SellerSKU for the product in the connected Amazon store.
To properly handle FBA products and avoid SKU confusion, follow these steps:
Create Distinct SKUs for FBA and FBM Products: Maintain separate product codes for Fulfilled by Merchant (FBM) and FBA products. For instance:
FBM Product Code: Product123
FBA Product Code: Product123-FBA
Set Up a Bill of Materials for FBA Products: Create a Bill of Materials (BOM) for the FBA product (e.g., Product123-FBA), using the standard product (e.g., Product123) as a component.
Use Assemblies for Stock Transfers: When stock is sent to Amazon, process it as an assembly transfer from the source warehouse to the FBA warehouse. This action will reflect as a stock transfer within your Unleashed system.
Always Keep Codes Distinct: Ensure the codes for FBA and FBM remain distinct to prevent errors in stock allocation and order processing.
Troubleshooting Incorrect SKUs in FBA Orders
If FBA orders are pulling through with incorrect SKUs, use the following steps to resolve the issue:
Verify SKU Settings in Amazon Seller Central: Check the SKU setup in your Amazon Seller Central account to ensure it matches the configuration intended for FBA.
Update SKU Configurations: Update and align the SKU settings in Seller Central to reflect the same structure configured in Unleashed.
Save Configurations Properly: Ensure that all configurations within Unleashed are saved correctly to prevent any unintended reversion.
Cross-Check for Discrepancies - If issues persist, verify for discrepancies in your Seller Central settings that may not align with Unleashed data.
By implementing these preventive measures, troubleshooting steps, and mapping guidelines, you can ensure accurate SKU management for your FBA orders and maintain smooth operational workflows across your systems.