What is Picking?
Picking allows warehouse staff to fulfill customer orders by collecting the right items from your storage locations. When sales orders are created in Unleashed and synchronised to Warehouse Management, they appear in your Picking queue. You can view available orders, start picking tasks, and work through each item with location guidance and quantity tracking.
The feature guides you to each storage location, helps you verify you've selected the correct product, and tracks your progress as you work through the order. Once you've collected all items, you confirm the pick, and the order moves to the next stage of fulfilment.
Why use Picking?
Find items quickly: Location-guided picking directs you to the exact storage location for each item, reducing search time.
Pick with confidence: Scan barcodes to verify you've selected the correct product before confirming your pick.
Track your progress: Real-time quantity tracking shows you exactly what's been picked and what remains.
Work at your own pace: Select orders from the queue and work through them independently using your mobile device.
Update status automatically: Completed picks update order status in Warehouse Management without manual data entry.
Prerequisites
Ensure your Unleashed Warehouse Management App is connected to Unleashed.
Sales orders must be created and in "Placed" status in Unleashed before they appear in the picking queue.
How orders reach your picking queue
Sales orders flow from Unleashed into Warehouse Management automatically:
Sales orders are created and confirmed in Unleashed by your sales or order management team.
Warehouse Management syncs with Unleashed to retrieve new sales orders with status "Placed".
Orders appear in your Warehouse Management App picking queue.
Each order includes customer information, line items with SKUs, quantities, and assigned warehouse locations.
Important: Once an order syncs to Warehouse Management, any changes made to it in Unleashed will not update in the app. This includes order cancellations, line-item changes, or quantity adjustments.
Picking Orders
When you open the Picking feature from the mobile app, you'll see a list of all orders available for picking. You can select any order from the queue that's available. Orders are not automatically assigned; you choose which orders to work on based on your workflow priorities.
Start a Pick
Review the available orders in the picking queue.
Tap on an order to view its details.
Tap "Start Pick" to begin working on the order.
Once you start a pick, the app displays a list of all items to pick with their quantities.
Picking items
After starting an order, the app guides you through picking each item. When you reach the location, scan the item's SKU barcode to verify you've selected the correct product.
If you scan the wrong SKU:
The app displays a "SKU Mismatch Error".
You'll need to scan the correct item before proceeding.
This verification step helps prevent picking errors by ensuring you've selected the right product.
Pick the quantity
After scanning the correct item, confirm or adjust the quantity being picked. The app shows the ordered quantity and allows you to record what you're actually picking.
If you encounter insufficient quantity at the location:
You can proceed with confirming the available quantity.
The order remains in "In Progress" status.
The order cannot be completed until the full required quantity is fulfilled for all line items.
🤓 Tip: If you find insufficient inventory at a location, note the shortage and coordinate with your supervisor about replenishment or alternative locations.
Confirm the Pick
Once you've verified the product and entered the quantity, tap to confirm the pick. The system records your pick with a timestamp and moves you to the next item in the order. This process repeats for each line item until you've picked all items in the order.
Complete the Order
After you've picked all items in the order:
Review the complete pick list to verify all items are included.
Tap "Confirm Order Complete" when you're ready.
The system marks the order as "Picked" and updates the order status in Warehouse Management.
The order then moves to the next stage of fulfillment, typically packing or dispatch.
After completion, you return to the picking queue where you can select the next order to pick.
Picking Batch-tracked Products
For products that require batch tracking, you may encounter orders where specific batch numbers have been pre-assigned in Unleashed. This method ensures exact batches are picked for traceability and compliance requirements.
Understanding batch allocation
When an order includes allocated batches, you'll see:
Product information (name, SKU, unit of measure).
Pick location in the warehouse.
Total target quantity to pick.
A list of required batches, each showing the batch number and required quantity from that batch.
Total progress indicator showing units picked versus the target quantity.
Picking allocated batches
Barcode scanning:
Tap "Scan Product Barcode" to verify you're at the correct product.
The app activates the camera and scans the product barcode.
A "Verified" indicator confirms you've selected the correct product.
Proceed with quantity entry for each batch.
Manual entry:
Tap on a batch card to expand it.
Use the plus and minus buttons to adjust the picked quantity.
Work through each allocated batch, entering the required quantity from each.
The app updates the running total as you work, showing picked units compared to the target quantity.
Completing an allocated batch pick
Once the total picked batch-tracked quantity equals the target quantity (with all batches showing their required amounts), the "Confirm Pick" button becomes enabled.
When you tap to confirm:
The picked quantities are sent to Unleashed
The order's Shipment status in Unleashed updates to "Picked".
You move on to the next pick task in your queue
Important points for batch picking
Products enabled as batch-tracked in Unleashed must have batches assigned in Unleashed before you begin picking. This ensures inventory accuracy and proper traceability.
You cannot complete a pick until all allocated batches are picked in their exact required quantities.
The app prevents picking more than the required quantity from any individual batch.
Unlike standard picking, where you choose which inventory to pick, allocated batch picking requires you to follow the pre-assigned batches exactly.
Important limitations
No order locking. Multiple pickers can select and work on the same order simultaneously, which may cause conflicts. Coordinate with your team to avoid duplicate picks.
Partial picks remain in progress. If you encounter insufficient quantity during picking, the order remains in "In Progress" status until the full required quantity is available for all line items.
Limited exception handling. If items are not found at designated locations or inventory is damaged, you'll need to rely on manual processes or supervisor intervention.
Network required. Mobile picking requires network connectivity for real-time updates. Work in areas with reliable network coverage for the best experience.
How Picking syncs with Unleashed
The Picking feature maintains a connection with Unleashed throughout the fulfillment process:
From Unleashed: Sales orders created in Unleashed sync to Warehouse Management automatically. Order details include customer information, line items, and quantities. Batch allocations for batch-tracked products are also retrieved from Unleashed.
To Unleashed: When you complete a pick, the app sends the picked quantities back to Unleashed via API integration. When orders reach "Dispatched" status in Warehouse Management, this status is reflected back to Unleashed with the sales order marked as "Completed".
Both sync operations require an active network connection.